In Their Element 18oz Mug

Processing Time Orders are typically processed within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays will begin processing the next business day. You will receive a shipping confirmation email with tracking information once your order has shipped.

Shipping Rates Shipping is charged at actual carrier cost — no markups, no hidden fees. The exact shipping rate will be calculated and displayed at checkout based on your delivery address and selected shipping method.

Estimated Delivery Times Delivery times vary based on your location and the shipping carrier:

• Standard Shipping: 5–7 business days
• Expedited Shipping: 2–3 business days (where available)

Please note that delivery times are estimates and may vary due to carrier delays, weather, or peak seasons.

Domestic Shipping We currently ship within the United States. For international shipping inquiries, please contact us at admin@thefringe17.com.

Order Tracking Once your order ships, you'll receive a tracking number via email. Use this number to track your package directly through the carrier's website.

Lost or Delayed Packages If your package appears lost or significantly delayed, please contact us at admin@thefringe17.com or call 1-701-223-8590 and we will do our best to assist you.

Return Shipping Return shipping costs are the responsibility of the customer. Please review our full Return & Refund Policy for details on how to initiate a return.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. There is restocking fee of 20%.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at admin@thefringe17.com. Please note that returns will need to be sent to the following address: The Fringe 17 Boutique, 1514 E Thayer Ave, Bismarck, ND  58501. 
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at admin@thefringe17.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at admin@thefringe17.com.